Refund and Exchange Policy at Premier Bulls
At Premier Bulls, we strive to ensure your satisfaction with every purchase. Our Refund and Exchange Policy is designed to offer you peace of mind when shopping on our e-commerce platform. Please take a moment to review the following guidelines:
1. Refund Policy:
1.1 Eligibility:
- To be eligible for a refund, the item must be unused and in the same condition as received.
- Returns must be initiated within 30 days of the purchase date.
Refund Process:
- Contact our customer support team at [premierbulls@gmail.com] with your order number and a brief explanation of the reason for the return.
- Our team will guide you through the return process and provide you with a return authorization if applicable.
- Ship the item back to us using a trackable shipping service.
- Once we receive the returned item, our team will inspect it and process the refund accordingly.
- Refunds will be issued to the original payment method.
1.3 Exceptions:
- Some items are non-refundable, including gift cards and downloadable software.
2. Exchange Policy:
2.1 Eligibility:
- Exchanges are only applicable for defective or damaged items.
- To be eligible for an exchange, contact our customer support team within 15 days of receiving the item.
2.2 Exchange Process:
- Reach out to our customer support team at [premierbulls@gmail.com] with your order number and details about the defective or damaged item.
- Our team will guide you through the exchange process and provide you with a return authorization if applicable.
- Ship the item back to us using a trackable shipping service.
- Upon receiving the defective or damaged item, we will process the exchange and ship a replacement item to you.
2.3 Exceptions:
- Exchanges are not available for items damaged due to misuse or improper handling.
3. Contact Us:
If you have any questions or concerns regarding our Refund and Exchange Policy, please contact our customer support team at [premierbulls@gmail.com]. We are here to assist you and ensure a seamless shopping experience.
Premier Bulls - Where Your Satisfaction is Our Priority!